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How to Pick the Right Omnichannel Contact Center
The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide between them. Go to Source
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Mind the Gap: Cloud Spending is Perplexing CFOs
Cloud spending confusion is rising among CFOs. An IBM executive explains how FinOps, automation, and AI-powered solutions can improve cost visibility and management. Go to Source
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Network Packets: Understanding How the Internet Works (Easy)
Everything you stream and share is broken into network packets. Learn how this enables the seamless flow of data that powers the internet. Go to Source
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How to Know if a Natural Language IVR Is Worth the Cost
Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it’s right for you. Go to Source
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Microsoft to Invest $80 Billion in AI Data Centers in Fiscal 2025
More than half of the investment has been earmarked for infrastructure in the U.S. Microsoft President Brad Smith frames AI investment as key to economic growth. Go to Source
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OpenAI Shifts Attention to Superintelligence in 2025
Superintelligence refers to AI with greater-than-human capabilities. Go to Source
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When to Use a Mesh VPN and Four Signs You Shouldn’t
A mesh VPN enables direct, flexible communication if it’s a good fit. See whether or not it’s a viable solution for you. Go to Source
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Hiring Kit: Machine Learning Engineer
Successful businesses are relying on digitization and automation to make their operations more efficient and productive. The underlying technologies that make this automation possible include artificial intelligence and machine learning. Developing, programming, and implementing these sophisticated automation tools requires the considerable skills of a machine learning engineer. This customizable hiring kit, created by Mark W.…
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Is a Multi Level Auto Attendant Worth Upgrading For?
There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything you need to know. Go to Source