Alireza Gharib Blog

Tag: #ivr-menu

January 12, 2025

7 Signs a Multi Level IVR Is a Must-Have for Your Callers

From misrouted calls to abandoned inquiries, these red flags let you know when it’s time to upgrade to multi level IVR. Go to Source

Virtualization

#interactive-voice-response, #ivr-menu, #ivr-routing, #ivr-solutions, #ivr-system, #multi-level-ivr, #software, #voip
January 12, 2025

Is the IVR Menu Dead? Well, That Depends

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here’s why. Go to Source

Virtualization

#call-center-software-features, #interactive-voice-response, #ivr-best-practices, #ivr-menu, #ivr-routing, #ivr-software, #ivr-solutions, #ivr-systems, #software, #voip